UX agency in New York
UX and UI design for New York companies: research, tested prototypes, UI and design systems, accessible to WCAG 2.2 AA. Served from our Vancouver office, by video or in person there.
- Custom quote after a brief
- No sales pitch
Company-wide:★★★★★ 4.9+ on Clutch·250+ brands·10 offices
UnFoldMart is a UX agency. We serve New York from our office in Vancouver (555 Burrard St, Vancouver, BC V7X 1M8), about 3,900 km away; we have no office in New York. We do UX research and audits, user flows, wireframes, tested prototypes, UI design and design systems for fintech, media, e-commerce and SaaS products, designed to WCAG 2.2 AA with the ADA and New York's SHIELD Act in mind. Meet us in person at our Vancouver office or at any of our 10 offices, or by video. Pricing is a custom quote after a short brief and a free 30-minute call.
Last updated:
Key facts
| Service | UI/UX and product design: UX research and audits, user flows, wireframes and tested prototypes, UI design, design systems in Figma, accessibility to WCAG 2.2 AA, developer handoff |
|---|---|
| Company | UnFoldMart |
| Serving office | Vancouver: 555 Burrard St, Vancouver, BC V7X 1M8, Canada · about 3,900 km from New York · no office in New York |
| Meetings | Meet us in person at our Vancouver office or at any of our 10 offices, or by video. |
| Languages | First call and project calls by video, in English |
| Time zone | Eastern Time (ET); project teams are led from our international offices |
| Typical timeline | Research and audit 1–3 weeks · structure and flows 1–2 weeks · prototype and testing 1–3 weeks · UI and design system 2–6 weeks (ranges, not guarantees) |
| Pricing | Custom quote after a short brief: fixed-scope project, ongoing design support or a UX audit first. No price list. |
| Booking | Free 30-minute video call ↗ |
| Company-wide | 10 offices in 10 markets · 250+ brands · 500+ projects · 4.9+ on Clutch · 8 working languages · Webflow Certified Partner |
UX and UI design for New York companies
New York is the most populous city in the United States and a global centre of finance, technology, media, advertising and fashion. Health care and life sciences are major sectors too, and the city is a top-tier technology hub.
New York at a glance
- IndustriesFinance, technology, media and advertising, fashion, health care
- Rules we design forThe ADA and New York's SHIELD Act
- Serving officeVancouver, about 3,900 km
- Design languagesEnglish and Spanish
- Time zoneEST / EDT
Finance and insurance
Onboarding, account and trading journeys that are clear and easy to trust.
Media, advertising and fashion
Content, subscription and shopping experiences that feel premium and stay accessible.
Health care and life sciences
Careful, clear interfaces for patients, clinicians and researchers.
What our UX designers do for New York teams
UX research, app and web app design, UI design and design systems, in English and Spanish layouts.
UX research
Interviews, analytics, support tickets.
UX audit
Your product reviewed, issues ranked.
Flows and structure
Information architecture, key journeys.
Wireframes and prototypes
Clickable, tested before build.
UI design
Every screen and state.
Design systems
Figma components, in step with code.
UX audit, redesign or design system?
Three common ways to start. We recommend one after the first call, based on your product and goals.
| UX audit | Redesign | Design system | |
|---|---|---|---|
| You get | Ranked usability and accessibility issues | New flows, prototype and final UI | Figma components, tokens and usage rules |
| Best when | You need to know what to fix first | The product is hard to use or out of date | Several teams design and build in parallel |
| Research | Expert review plus your data | Interviews and usability tests | Audit of existing screens and code |
| Typical start | Fastest start | After research and scope | Alongside or after a redesign |
Products we design
Common product types; illustrative screens, not client work.
SaaS dashboards
Data people can act on.
Mobile apps
iOS and Android screens.
Booking and checkout
Fewer steps to done.
- Chat interfaces
- Review and approval
- Clear AI labels
- Feedback controls
How we work
Four steps, tested with users before anything is built.
- 1ResearchInterviews, analytics, audit
- 2FlowsStructure and wireframes
- 3Prototype and testWith real users
- 4UI and handoffDesign system, specs
Timeline
| Phase | Typical duration | You get |
|---|---|---|
| Research and audit | 1 to 3 weeks | Research findings and ranked UX issues |
| Structure and flows | 1 to 2 weeks | User flows and wireframes |
| Prototype and test | 1 to 3 weeks | Tested clickable prototype |
| UI and design system | 2 to 6 weeks, by screen count | Final UI, every screen and state, design system |
| Handoff and build support | During build, as agreed | Specs, tokens and design review during build |
Typical ranges in weeks, not a guarantee.
Designed to WCAG 2.2 AA
Our default target, specified in every design. Full conformance also depends on the build; we review it with your developers.
- Colour contrastSC 1.4.3
- Visible focusSC 2.4.7
- Target sizeSC 2.5.8
- Text alternativesSC 1.1.1
- Keyboard pathsSC 2.1.1
- WCAG 2.2 (W3C) ↗Source
How to choose a UX agency in New York
Six checks before you sign, whoever you hire.
Research before pixels
Ask how they find out where users get stuck: interviews, analytics, usability tests.
UnFoldMart: Research and audit come first, sized to your questions.
Accessibility built in
Ask which standard they design to and how they document it.
UnFoldMart: WCAG 2.2 AA by default, noted in every design.
A tested prototype
A clickable prototype tested with real users before development starts.
UnFoldMart: Prototype and test rounds before handoff.
A design system, not just screens
Reusable components and rules, so new screens stay consistent.
UnFoldMart: Figma components and tokens, in step with code.
Developer handoff
Specs your developers can build from, and a review of the build.
UnFoldMart: Specs, annotations and build review.
Ownership of the files
Who owns the Figma files, research and components at the end.
UnFoldMart: All design files are yours.
UX agency, freelance designer or in-house team?
| UX agency | Freelance designer | In-house team | |
|---|---|---|---|
| Skills | Research, UX, UI and design systems in one team | Usually one specialism | The roles you hire |
| Start | After scope and quote | Often quick | After hiring |
| Continuity | Team covers absences and handover | Depends on one person | High while the team stays |
| Your management effort | Low to medium | Medium to high | High |
| Cost model | Project quote or monthly support | Hourly or daily rate | Salaries, hiring and tools |
| Best for | A full product or redesign | A defined, smaller task | A long-term core product |
What affects the cost
No price list. Your quote depends on these factors.
- Journeys and screensHow many, how complex.
- Research depthInterviews, test rounds.
- PlatformsWeb, iOS, Android.
- Design systemNew, or extend yours.
- TimelineYour release date.
- Research reachTesting with several user groups, or with assistive-technology users, adds research time.
Ways to work with us
Fixed-scope project
A new product or a redesign.
Ongoing design support
Monthly, alongside your developers.
UX audit first
Ranked issues you can use anywhere.
How quoting works
- Short briefYour product and users.
- Free 30-minute callBy video, in English.
- Written estimateScope, timeline, price.
- You decideNo obligation.
Recent UI/UX work
Two client websites where we designed the UI/UX.
Aytrus
Singapore · Luxury candles
Minimal, mobile-first UI and UX for a new luxury brand's Shopify store.
Re-Twin Energy
Germany · Energy
The entire UI/UX design for their website.
Your product next?
Show us your product or idea in a free 30-minute call; we suggest where to start and quote in writing.
Book a free call ↗Accessibility and privacy for New York products
This is general information, not legal advice. Your legal adviser has the final word.
ADA and web accessibility
The U.S. Department of Justice's guidance explains how businesses open to the public can make their websites accessible to people with disabilities as the Americans with Disabilities Act requires, and points to WCAG as helpful guidance. We design to WCAG 2.2 AA.
Official source: Web guidance (ada.gov) ↗New York SHIELD Act
New York's Stop Hacks and Improve Electronic Data Security Act requires companies to keep reasonable safeguards for the private information they hold. We design journeys that collect only the data a task needs.
Official source: SHIELD Act (ag.ny.gov) ↗Section 508 for federal work
Section 508 of the Rehabilitation Act sets accessibility rules for the U.S. federal government's technology. If you sell to federal agencies, we design to its standards.
Official source: section508.gov ↗Public standards we design to
Working with us from New York
One dedicated team; projects are led by UnFoldMart from our international offices.
Served from our Vancouver office
555 Burrard St, Vancouver, BC V7X 1M8, Canada, about 3,900 km from New York. We have no office in New York.
In person or by video
Meet us in person at our Vancouver office or at any of our 10 offices, or by video.
Language
Calls and project work in English.
Time zone: Eastern Time (ET)
Working-hours overlap: –
Overlap of 09:00–18:00 local time in New York and at our Vancouver office. Vancouver is 2 hours behind New York in winter and 3 hours in summer.
Company-wide figures across all our services, not only UI/UX projects.
- Frankfurt · in person
- Zürich · in person
- London · in person
- Amsterdam · in person
- Paris · in person
- Madrid · in person
- Warsaw · in person
- Singapore · in person
- Vancouver · in person
- Gurugram · in person
Frequently asked questions
UI/UX design in New York: before you book a call.
Do you have a UI/UX design office in New York?
No. We have no office in New York. We serve New York from our office in Vancouver (555 Burrard St, Vancouver, BC V7X 1M8), about 3,900 km away. Meet us in person at our Vancouver office or at any of our 10 offices, or by video. Workshops, research sessions, design reviews and weekly check-ins run in English.
How much does UI/UX design cost in New York?
Pricing is custom. It depends on the number of journeys and screens, research depth, platforms, whether you need a new design system and your timeline. After a short brief and a free 30-minute call, you get a written estimate.
How long does a UI/UX design project take?
Typically: research and audit 1 to 3 weeks, structure and flows 1 to 2 weeks, prototype and testing 1 to 3 weeks, UI and design system 2 to 6 weeks depending on screen count. These are ranges, not guarantees.
What is the difference between UI and UX design?
UX design is how a product works: structure, flows and how easily people finish tasks. UI design is how it looks: layout, type, colour and components. We do both, starting with UX.
Will our design be accessible?
Yes. WCAG 2.2 level AA is our default target, specified in every design, which helps you meet rules such as the ADA. Full conformance also depends on the build, so we review it with your developers.
Can you also build what you design?
Yes: our app development team can build it, or we hand over specs and design tokens to your developers and review the build with them. Projects are led by UnFoldMart from our international offices.
Does our website need to be accessible under the ADA?
The U.S. Department of Justice explains that businesses open to the public must make their websites accessible to people with disabilities. We design to WCAG 2.2 AA; your legal adviser confirms what applies to you.
How do we work across time zones?
Our nearest office is in Vancouver, which is 2 hours behind New York in winter and 3 hours in summer. We agree fixed review times by video and share designs in Figma, so you can comment at any time.
Can you run user research with US users?
Yes. We plan interviews and usability tests with the users you can reach, run them by video and share findings you can act on.
Who works on our project, and how do we communicate?
A small dedicated team, led by UnFoldMart from our international offices. Calls are by video in English, with design reviews in Figma at each step.
Making your product easier to use in New York?
Show us your product or your idea; we suggest where to start and quote in writing.